Pricing, Shipping & Returns
All prices are GST inclusive.
Please contact me at sarameadedesign@gmail.com if you have any concerns about your product(s). I am very happy to discuss any issues and find a mutually beneficial solution with you, in accordance with the Terms and Conditions below.
We stand by the terms of the New Zealand Consumer Guarantees Act 1993 (NZ) and the Fair Trading Act 1986 (NZ).
Terms and Conditions
1. General
These Terms and Conditions govern the use of this website and the purchase of products from Sara Meade Design (“we”, “us”, “our”, “me”). By ordering from our online store, you agree to these terms.
2. Products
We sell watercolour art prints, handmade felt figures and Christmas decorations, DIY felt kits and knitting patterns (digital downloads).
Each item is described as accurately as possible. Because our handmade products are unique, small variations may occur.
Colours may differ slightly due to screen settings or printing variations and availability from our wholesalers. We will do our best to inform you of any changes.
3. Prices & Payment
All prices are in New Zealand dollars (NZD).
Payment must be made in full before your order is shipped or digital products are delivered.
We reserve the right to change prices at any time.
4. Shipping & Delivery
We ship within New Zealand and internationally (where possible, and excluding the United States of America).
Shipping costs and delivery timeframes will be shown at checkout.
Once shipped, delivery times may vary depending on postal services and international customs.
Any customs duties or import taxes are the buyer’s responsibility.
5. Returns & Refunds
Under the Consumer Guarantees Act 1993, you are entitled to a remedy if products are faulty, not as described, or not of acceptable quality.
For physical goods: If you believe your item is faulty, please contact us within 14 days of receiving it. We will arrange a replacement, repair, or refund where appropriate.
We do not offer refunds for change of mind.
For digital products (e.g., knitting patterns): Because these are downloadable files, we cannot provide refunds once the file has been delivered, unless required under the Consumer Guarantees Act (e.g., if the file is faulty or cannot be accessed).
6. Intellectual Property
All artworks, designs, products, and digital downloads remain the copyright of Sara Meade Design.
You may not copy, reproduce, distribute, or use them for commercial purposes without prior written permission.
Knitting patterns, DIY instructions and templates are for personal use only. You may make items from the patterns for yourself or as gifts, but you may not resell the patterns or items made from them for commercial purposes without permission.
7. Limitation of Liability
To the maximum extent permitted by New Zealand law, we are not liable for any loss, damage, or injury arising from the use of our website or products.
Nothing in these terms affects your rights under the New Zealand Consumer Guarantees Act or Fair Trading Act.
8. Privacy
We respect your privacy and will only collect personal information necessary to fulfil your order or for purposes related to voluntarily entering into competitions.
Your details will not be shared with third parties, except as required for payment processing and delivery.
9. Governing Law
These Terms and Conditions are governed by the laws of New Zealand.
10. Contact
If you have any questions, please contact me:
Sara Meade
sarameadedesign@gmail.com
Competitions
By entering our competitions you agree to be sent information by Sara Meade Design and our selected third party partners.
Our website is updated regularly. By using this website you are agreeing to our terms and conditions.
Terms and conditions
1. Entry into a competition run by Sara Meade Design is deemed acceptance of these and any other applicable terms and conditions. This competition may have additional terms and conditions and wherever possible the additional terms and conditions will be posted at sarameadedesign.com.
Promoters
2. The Promoters of this competition are Sara Meade Design (perspection Publishing Limited).
Promotion Period
3. The Calendar Combo competition commences on 22/10/25 at 14:00 NZST and runs until 11:59 on 20/11/25. (Promotion Period)
The Christmas Tree Trio competition commences on 22/10/25 at 14:00 NZST and runs until 11:59 on 01/12/25. (Promotion Period)
The Card Collection competition commences on 22/10/25 at 14:00 NZST and runs until 11:59 on 05/12/25. (Promotion Period)
Eligibility criteria and how to enter
4. You will receive one entry in the draw when you enter and submit your details into the form on sarameadedesign.com. When you submit your details you will automatically be entered into the draw.
5. You will only receive one entry into the competition each time you submit your unique details into the aforementioned form.
Eligibility to enter and to win a prize
6. To be eligible to enter this competition and win a prize:
a) you must submit your details into the form on sarameadedesign.com.
b) you must be a New Zealand resident
c) if you are determined a winner, you must consent to Sara Meade Design using your name for publicity and promotional purposes
7. Entries which in the reasonable opinion of the Promoters:
a) are received outside the Promotion Period;
b) contain defamatory, offensive or inappropriate content or infringe intellectual property rights;
c) are incomplete or indecipherable; or
d) do not otherwise comply with these Terms and Conditions,
will be invalid and ineligible for any prize.
If prize becomes unavailable
8. Subject to any applicable law that cannot be excluded, the Promoters are not responsible or liable for any loss suffered by any entrant in the event that a prize becomes unavailable for reasons beyond its control. In this event, the Promoters may substitute a prize of their choice.
9. If a prize (or portion of a prize) is unavailable the Promoters reserve the right to substitute the prize (or that portion of the prize) to a prize of equal or greater value and specification.
Notifying winners
10. Winners will be notified by Sara Meade Design within 5 working days of the draw being completed to arrange delivery of the prize to a New Zealand residential address, via email. In the event that a winner cannot be contacted within 5 working days of a draw occurring or if the Promoters determine that a winner is not eligible to participate in a draw the prize will be forfeited, a further draw may be conducted using the same eligibility criteria, and the prize allocated to the new winner.
11. The Promoters are not responsible if a winner cannot be contacted following the draw due to incorrect or out of date contact details being recorded in Sara Meade Design’s system, and any such winner will forfeit the prize, on these Terms and Conditions.
Prize conditions
12. Prizes are not transferable, exchangeable or negotiable and are not redeemable for cash, unless otherwise specified in writing by the Promoters.
13. The prize draw results are final and no correspondence will be entered into.
14. Any ancillary costs associated with redeeming the prize are not included.
Verifying compliance with these terms
15. The Promoters reserve the right to verify the identity of any entrant (including an entrant's identity and country of residence) and to verify the validity of entries. In the event that a winner cannot provide suitable proof as required by the Promoters to validate their entry, the winner will forfeit the prize in whole and no substitute will be offered.
16. The Promoters reserve the right to disqualify any entry or refuse to award a prize where false or misleading details have been given by an entrant, or an entrant has behaved in a fraudulent or dishonest manner, or otherwise than in accordance with these Terms and Conditions.
Exclusion of liability
17. Subject to any applicable laws which cannot be excluded, Sara Meade Design and their respective employees and agents will not be liable for any loss, damage, injury of any nature incurred or suffered by any person (including but not limited to direct or consequential loss or loss arising from negligence) arising directly or indirectly out of or in connection with this competition or with winning, redeeming or benefiting from the prize.
18. If a prize is provided to the Promoters by a third party, the prize is subject to the terms and conditions of the third party prize supplier and the provision of the prize is the sole responsibility of the third party and not the Promoters. The terms and conditions which apply to the prize at the time it is issued to the winner will prevail over these Terms and Conditions, to the extent of any inconsistency. The Promoters accept no responsibility or liability for any delay or failure by the third party to deliver the prize, any delay or failure relating to the prize itself or failure by the third party to meet any of its obligations in these Terms and Conditions or otherwise.
Disputes
19. In the event of a dispute concerning any aspect of the competition including eligibility the decision of the Promoters will be final. No correspondence concerning any decision made by the Promoters will be entered into.
Additional terms
20. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoters, the Promoters reserve the right to amend, suspend or terminate the competition and invalidate any affected entries, or suspend or modify a prize and any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties. Nothing in these Terms and Conditions restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Consumer Guarantees Act 1993 (NZ) and/or Fair Trading Act 1986 (NZ).
21. Failure by the Promoters to enforce any of their rights at any stage does not constitute a waiver of these rights.
Privacy
22. Your personal information may be used to conduct this competition and for future promotional and publicity purposes in relation to this competition. By entering this competition, you consent to the use of your personal information for these purposes and we may use your personal information in accordance with these Terms and Conditions.
Questions
23. Any questions regarding this competition or promotion contact the Supplier at sarameadedesign@gmail.com.